Legal
Refund Policy
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We want the Paid plan to be a safe decision. If Google does not verify your app after the 14-day testing period, you get your money back — in full. This policy explains who is eligible, how to request a refund and how quickly it is processed.
Our full-refund guarantee
When you purchase the Paid plan (₹999 per app, per closed test), TesterMandi provides 12 genuine testers for 14 days, daily proof submission, feedback collection, testing reports and top listing visibility.
If, after that 14-day period has been completed, Google does not verify your app — meaning your application for production access in the Google Play Console is not approved — you are entitled to a full refund of the amount you paid for that plan.
Who is eligible
A refund under this guarantee is available when all of the following are true:
- You purchased the Paid plan for the app in question.
- The 14-day testing period was completed with the testers provided by TesterMandi: the closed test was not cancelled, and the app, its closed-testing track and the opt-in link stayed available for the whole period.
- You applied for production access in the Play Console after the testing period, and Google did not approve the application.
- You request the refund within 30 days of Google's decision.
How to request a refund
Message us on WhatsApp or email examsolvingofficial@gmail.com with the details below. We may ask for additional information to verify the request.
- The app name and package name.
- The email address or phone number used for the purchase, and the payment reference.
- A screenshot of Google's production access decision from the Play Console.
Processing time
Approved refunds are returned to the original payment method. Most refunds appear within 5–7 working days, depending on your bank or payment provider. We will confirm by message once the refund has been issued.
When a refund is not available
The guarantee does not apply when:
- Google approved your app for production access — the plan delivered its outcome.
- The testing period was not completed because the app, the closed-testing track or the opt-in link was removed, unpublished or changed during the 14 days.
- Production access was not applied for after the testing period, or the application was withdrawn.
- Your account or app breached our Terms & Conditions or Google Play policies, for example through artificial participation.
- The request is made more than 30 days after Google's decision.
Cancelling before testing starts
If you cancel before our testers have joined your closed test, we refund the amount paid in full. Once testers have joined, the plan runs for the full period and the full-refund guarantee above applies instead.
Contact
Questions about refunds? Email examsolvingofficial@gmail.com or message us on WhatsApp. [Insert registered business name and address here.]
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